SERVICE TECHNICIAN SUPPORT
We're proud to offer our services both nationally and internationally, ensuring that no matter the location, we're just a call away. Our dedicated service team, with over 15 years of experience working with our machines, have the knowledge and expertise that allows them to effortlessly identify any faults or parts that may require replacing on your machines in a timely manner, to get you up and running again in no time.
Our comprehensive database contains detailed information for every machine we've ever manufactured, enabling us to efficiently and effectively work on your machines whenever needed. With this data at our fingertips, we can swiftly address any servicing or maintenance requirements, ensuring minimal downtime and optimal performance for your equipment.
If you find yourself in need of a quick repair or regular maintenance, don't hesitate to reach out to us. We'll be more than happy to arrange a call-out and get your machines back up and running smoothly.
MACHINE SERVICING & ISSUES
When it comes to machine breakdowns, our dedicated service team is always ready to lend a hand. We understand the urgency of the situation, and often, we can work with you over the phone or through a video call to diagnose the problem and provide guidance for a solution. If an on-site visit is necessary, rest assured that we'll arrange to come to your premises to get your machine back up and running smoothly.
What sets us apart is the longevity of our machines. Some of our original models have been in daily use for nearly thirty years, a true testament to their durability and reliability. Even for these older machines, we still have the capability to supply the necessary parts to keep them running seamlessly.
Our service technician has over 15 years of experience working on packaging machines at Autopac. Please contact the office on +27 11 792 1835 to arrange a call-out and benefit from his expertise. We will ensure that your machine receives the attention it deserves to get it back into production as quickly as possible.
ELECTRICAL ISSUES
Today everything uses a microprocessor for automation and control, and packaging machines are no exception. However, sometimes things can stop working or fall out of sync, causing unexpected disruptions. Rest assured, we're here to get you back up and running as swiftly as possible.
When it comes to troubleshooting electrical faults, our skilled electrician, is at your service. With over 15 years of experience at Autopac, he has the expertise and knowledge to help you overcome any challenges you may encounter. Whether it's diagnosing the issue or providing guidance on resolving the problem, he's dedicated to getting things back on track for you.
To receive assistance, please contact the office on +27 11 792 1835. We'll ensure you'll have a prompt resolution to any electrical concerns you may have.
CALL OUT RATES
While our customer base extends throughout South Africa, we also serve clients across Africa and in other overseas countries. For more information about our service charges and to discuss your specific requirements, Melanie is here to assist you. Feel free to reach out to her for further details on +27 11 792 1835 or via email at melanie@autopac.co.za